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Frequently Asked Questions

SATISFY YOUR CURIOSITY

Here’s what other parents have wanted to know about us

Q: Which payment methods and credit cards do you accept?

A: The following credit cards are accepted: Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

Q: Is my payment secure?

A: Yes, we take your security very seriously. This page (and the entire site) is encrypted with 128-bit SSL, meaning that any information you submit is secure. In addition, none of your payment information ever touches our servers. If you pay by credit card, we never store your credit card number or your security code (CVV code). We only use a payment “token” (an order number generated by the payment processor) that allows us to complete the payment.

Q: What if I made a mistake or suddenly decide I hate you and want my money back?

A: You can ask for your money back up to 30 days after the transaction. I’ll send it over, no questions asked, along with the salt of my tears. Please note that refunds are not given by default, but only on request.

Q: Is this a recurring subscription?

A: Yes, you will be billed each month. You can cancel at any time, and retain full access to all content for the remainder of the paid-for month.

Q: When/how can I cancel my subscription?

A: You can cancel any time. There is a link in your member profile. Or you can email me and I’ll get it done.

Q: What will the money be used for?

A: While the site may appear to be a humble blog on the surface, it has become its own beast. Three of us work on it full-time and two other people part-time. The hosting bill including things like email servers, cyber security, storage, video hosting and so on, is well into the thousands each month. So yeah, your help is greatly appreciated.

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